Shipping Policy

1. Overview and Scope

This Shipping Policy outlines the terms and procedures regarding the delivery of outdoor storage and organization products purchased from camppacktote (accessible via www.camppacktote.com). We proudly serve customers across Europe. By placing an order on our website, you agree to comply with the shipping terms set forth herein.

2. Dispatch Location and Carrier Partners

Dispatch Location: All orders are dispatched directly from our fulfillment and operational base located at:

46 Neofit Rilski St., Sredets District, Sofia, Bulgaria

Carrier Partners: To ensure reliable delivery across Europe, we partner with premier international logistics providers, including DHL, FedEx, and UPS Priority services.

3. Standard Delivery Timeframe

Transit Duration: Standard delivery typically requires between 6 to 10 working days from the date of dispatch.

Business Days: Working days exclude weekends and public holidays applicable in Bulgaria and destination European regions.

4. Automated Tracking Notifications

To keep you fully informed throughout the transit lifecycle, our system automatically dispatches tracking notification emails to the email address provided during checkout across key operational milestones, including:

Order dispatch confirmation

Arrival at regional logistics hubs

Local final-mile delivery updates

5. Shipping Delays and Investigations

Carrier Investigation: If your order exceeds the standard delivery timeframe, please contact our support team at camping@camppacktote.com. Upon receiving your inquiry, we will formally initiate an investigation with the respective carrier.

Resolution: Depending on the investigation findings and actual circumstances, we will determine the appropriate resolution, which may include a full refund or a replacement shipment.

6. Risk of Loss and Transfer of Ownership

In strict accordance with European consumer protection legislation and the European Consumer Rights Directive:

Transfer of Risk: The risk of loss or damage to goods supplied remains with camppacktote and is only transferred to the consumer when the consumer (or a third party nominated by the consumer other than the carrier) has acquired physical possession of the goods.

Carrier Handover: Risk does not transfer upon handover of the goods to the carrier (DHL, FedEx, UPS). Any loss or damage occurring during transit prior to physical delivery to the consumer remains our responsibility.

7. Incorrect Addresses and Failed Deliveries

Customer Responsibility: Customers are responsible for providing an accurate and complete delivery address during checkout. We are not liable for delays or delivery failures resulting from incomplete or erroneous addresses provided by the customer.

Undeliverable Shipments: If a shipment is returned to us due to an incorrect address or multiple failed delivery attempts by the carrier, we will contact you via email to arrange reshipment, for which additional shipping fees may apply.

8. Contact Information

For any questions or inquiries regarding our Shipping Policy, please contact us at:

Brand Name: camppacktote

Website: www.camppacktote.com

Customer Support Email: camping@camppacktote.com

Company Address: 46 Neofit Rilski St., Sredets District, Sofia, Bulgaria