Refund and Return Policy
1. Overview and Scope
This Refund and Return Policy governs the terms and procedures for refunds, returns, and exchanges for outdoor storage and organization products purchased from camppacktote (accessible via www.camppacktote.com). We proudly serve customers across Europe. By placing an order with us, you agree to comply with the policies set forth herein, which are structured in strict accordance with the laws of Bulgaria and European Union consumer protection regulations.
2. Payment Methods and Refund Processing
Supported Payment Methods: We accept secure payments via major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets and express payment methods such as Apple Pay and Google Pay.
Refund Mechanism: Approved refunds will be processed back to the original payment method used during checkout within a reasonable timeframe following verification.
3. Shipping Timeframes and Delivery Delays
Carrier Partners and Transit: We partner with premier international logistics providers, including DHL, FedEx, and UPS Priority services. Standard delivery typically requires between 6 to 10 working days from the date of dispatch.
Automated Tracking Notifications: To keep you fully informed, our system automatically dispatches tracking notification emails to the email address provided during checkout across key transit milestones, including order dispatch, arrival at regional logistics hubs, and local final-mile delivery.
Delivery Investigations and Resolutions: If an order exceeds the standard delivery timeframe, customers must contact our support team at camping@camppacktote.com. We will formally initiate an investigation with the respective carrier. Depending on the investigation findings and actual circumstances, we will determine the appropriate resolution, which may include a full refund or a replacement shipment.
4. Statutory Right of Withdrawal (14-Day Cooling-Off Period)
Right of Withdrawal: In compliance with European consumer protection legislation, customers located in Europe possess the statutory right to withdraw from their purchase contract within 14 days without giving any reason.
Withdrawal Period: The withdrawal period expires 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
Exercising Withdrawal: To exercise your right of withdrawal, you must notify us of your decision via an unequivocal statement sent to camping@camppacktote.com.
Return Shipping Address: If you exercise your withdrawal right and are required to send back physical items, European customers must ship the items to our designated European return address:
46 Neofit Rilski St., Sredets District, Sofia, Bulgaria
Return Costs: Unless otherwise agreed, you shall bear the direct cost of returning the goods under the standard 14-day withdrawal right.
5. Defective, Damaged, or Non-Conforming Goods
Inspection Upon Receipt: We advise you to inspect your items promptly upon delivery.
Claims for Damage or Flaws: If an item arrives damaged, flawed, or non-conforming, you may contact our customer support team via email at camping@camppacktote.com within a reasonable timeframe after receipt.
Evidence and Exemption from Physical Return: To expedite resolution, customers are required to provide clear photographic evidence of the defect or damage via email. Upon review and verification of the photographic evidence, customers are not required to physically return the damaged or flawed items. We will proceed directly with a full refund or a replacement dispatch based on the verified circumstances.
6. Contact Information
For any questions, inquiries, or assistance regarding refunds and returns, please contact us at:
Company: ИНОАВТИВЕН КЪМПИНГ ЕООД
Registration Number: EIK 204190240 / VAT BG204190240
Email: camping@camppacktote.com
Address: 46 Neofit Rilski St., Sredets District, Sofia, Bulgaria
Phone: +359 29066244